Work History

IT TECH - Air International Thermal SystemsMay 2023 - Oct 2023

Provided timely technical support, resolving hardware and software issues, and minimizing downtime.
Configured workstations, laptops, and mobile devices for 50+ new hires.
Diagnosed and resolved network connectivity issues, ensuring seamless company-wide operations.
Collaborated with cross-functional teams and vendors worldwide to implement security protocols and conduct system audits.
Maintained and updated documentation for IT processes and procedures, enhancing workflow efficiency.
Monitored company-wide antivirus software and performed corrective actions for optimal security.

Assisted clients with email account setup and troubleshooting via Microsoft Outlook/Teams.
Educated end-users on equipment, peripherals, and accompanying software.
Provided excellent troubleshooting assistance, enhancing overall employee knowledge and comfort.
Proficient with Manage Engine ticketing system, RingCentral, Active Directory, AVD Virtual Machine, and Zoho Assist remote access software.

Supervised, trained, and mentored 45 personnel in operations and maintenance of hydraulic and steam catapults, barricades, and arresting gear: operated catapult hydraulic launch systems, retraction engines, water brakes, jet blasts deflectors, Integrated Catapult Control Stations (ICCS), and associated equipment
Oversaw dynamic testing of cables, fittings, and wire rope sockets; collected and analyzed data troubleshooting issues to restore mission capabilities
Generated safety reports recognizing human performance and environmental constraints to advise senior management on best operating practices for complex flight environments
Inspected, tested, adjusted, and calibrated catapults and related equipment performing as the Quality Assurance Inspector; managed and supervised personnel on operations, training, and professional development preparing performance evaluations and providing mentorship to improve technician's proficiencies and increase the department’s capabilities
Created maintenance records, maintained inventory logs, and computerized files maintaining 100% accountability for inventory, tools, and equipment valued over $2M with no losses or mishaps